The purpose of quick improvement events is to improve a given business process by eliminating wasteful and inefficient activities, reducing non-value added activities, simplifying and standardising processes. The Japanese word, Kaizen (改善), literally means ‘make good’ or ‘change for the better’. The Japanese origin refers to a regular process or continuous improvement. In other words, the process of improvement never ends and should repeat itself regularly to ensure you deliver the best value to your customers. These customers can be either internal within the organisation or external to the organisation.

Kaizen events (often called ‘blitzes’) last between 1 to 5 days and deliver significant improvements, to a selected business process, quickly. These results can be in the form of increased sales, reduced costs or improved customer service.

Preparing for a kaizen, delivering it and following up on the results require strong facilitation and consultation skills.